Panchos Rooftop Cantina

Kimberly L a month ago

Great food! It was very crowded but it was Memorial Day, Happy Hour and they have been on Tik Tok so I expected a wait. My waitress/bartender was Denise and she was amazing. She was swamped but also checked to make sure everything was ok. The food was delicious! I would definitely return upon visiting Chicago again

Anica F 2 months ago

Well I knew it was going to be bad when we were waiting for our table by the elevator, there's no room for waiting. While waiting they had a tub where they put the old plates/food which reeked. Why would you leave that right by the entrance people come into the bar?? So we were finally sat at a high top right across from the elevators where you come in. Our table was wobbly so I I asked the hostess at the stand for some napkins She told me I had to go to the bar and get napkins instead of going to get the napkins for me seeing that I was the customer. So I end up having to put the napkin underneath the table so that it wouldn't wobble while over there getting napkins I noticed that it was warmer on that side by the bar and very very cold where we were sitting. So I asked the same lady to turn the heat on with she obliged but then maybe 20 minutes later the heat was off so we were cold again. Mind you I asked if we could be moved by the bar where it was warmer and she said no she'll turn the heat on. So we ordered guacamole, nachos elote, steak fajitas, steak tacos, and churros. For some reason they brought the churros out with our meal and we wanted them for dessert so we asked them to take them back until we was ready for them. Which they did. So this food is Tex-Mex and it is by far the nastiest food I have tried. I couldn't even finish my steak fajitas because it has some nasty aftertaste to it the meat taste bad. My daughter had the nachos. She had maybe two bites out of them She said those were nasty. My friend did eat all her steak tacos which I did try, and that steak tasted so much better than the steak I had in my fajitas. The rice taste like boxed rice. My daughter said the elote was the best part of her meal. So we finally asked for the churros to come out. And they brought us burnt churros now I'm just assuming all they did was refry the same churros they had brought us out approximately 20 minutes earlier. We did end up speaking to the manager Tahara or Jahara And I truly appreciate her willing to take off the nachos, steak fajitas and the churros. And this has nothing to do with her she was very nice but this is by far the worst experience I have ever had at a place of business.

Caroline Winters 3 weeks ago

I'd heard so much about Pancho's and their famous soft serve margaritas, so I was excited to finally try it. My boyfriend and two of my friends joined me for happy hour. One of my friends and I decided to split the strawberry mango soft serve margarita, which was $16, and we also ordered a raspberry mojito along with the passionfruit, watermelon, and strawberry margaritas on the rocks from the happy hour menu. The soft serve margarita was definitely fun and Instagram-worthy, but I was a little disappointed with how it was served. The tequila comes as a separate shot for you to pour in yourself, and once it's added, the soft serve loses its consistency almost immediately and turns into more of a liquid, similar to a melted smoothie. Because the tequila isn't mixed in, it can also be difficult to get an even flavor throughout the drink. It was still good, just not quite as great as the hype made it seem. The raspberry mojito was refreshing, and the happy hour margaritas were flavorful and a much better value. It's worth noting that the soft serve margarita and mojito are not included in the happy hour specials. For food, we shared the Elote Bites and chips with queso. The Elote Bites were flavorful with a great balance of crema, cotija cheese, paprika, and lime, and they were easily the highlight of the meal. The atmosphere is lively and energetic, especially if you're looking for a fun spot downtown. However, the service left a lot to be desired. We found the staff to be less friendly than expected, and the overall experience didn't feel particularly welcoming. The bathroom location was also a little awkward, as it's tucked behind the area where servers are entering and placing orders. One thing that stood out was the reservation policy. They require a credit card to hold your reservation and have a strict 10-minute grace period before giving away your table. Because of that, it was surprising when we arrived on time and still had to wait because our table wasn't ready. It wasn't a long wait, but it felt a little odd given how strict the reservation rules are. Overall, Pancho's is a fun place to check out at least once, especially if you've been curious about the soft serve margarita. The drinks and atmosphere were enjoyable, but the service and reservation experience kept it from fully living up to the hype for me.

Rowshon Jahan 4 months ago

Came here for a birthday party and they really know how to help people celebrate. Food was decent and came out relatively quick given how busy they were. There was a green salsa on the side that tasted interesting but I personally did not like it and ended up using the table salsa instead. Burrito was surprisingly good and super filling as well.

Angel Quintana 4 months ago

Before getting into this review, it's important to highlight the only good that came from this establishment. My sister and I came here to celebrate my dad's birthday, and the waitress gave him a churro cheesecake on the house; and he said it was "pretty good", so I appreciate the dessert. Anyways, this was one of the worst restaurants I've ever been to. Walking in, the designs of the wall are hilariously low quality jpeg uploads and just a mess of pixels. In the inside, there's just a giant ai-generated photo; no authentic artwork or creativity. I got the 'Surf and Turf Burrito'; which was advertised as having steak, shrimp, rice, black beans, and salsa; and also paid extra for rice and beans. 2 bites into the burrito I realized there were no black beans, and that the burrito had tomatoes, which was not highlighted on the menu. Aside from missing the beans, the steak in the burrito was cold and the "shrimp" was very clearly just shrimps bought from a Costco and heated up. The extra rice and beans were horrendous, with absolutely no flavor and being such tiny proportions like I'm a soldier in WWII, not to mention the stale chips that were on the beans. My sister ordered the 'Burrito Con Carne', and probably got about 3 pieces of meat and the rest of the burrito was just all lettuce. The biggest offense, however, was that she bit down on a bone of all things.It's not like we could have told our waitress because she took so long and rarely came to our table, even when the place wasn't packed. Our father ordered the 'sizzling steak fajitas' which didn't even come out sizzling and were super cold. It tasted alright but it was very clearly not fresh. Also, what kind of Mexican restaurant doesn't have any aqua frescas selection; that's super bizarre. When getting the check, we were hit with a credit card charge despite not even saying we were paying with card, nor any heads up from the establishment that there was an extra charge. If you want real, tasty, and authentic Mexican food; just go to the Southside of Chicago or go to the taco trucks on Wabash and Van Buren 2 blocks away. One of the worst feelings in life in spending money on food and the food being disgusting; but unfortunately that was the case here.