Shake Shack Inner Harbor

Katrina Vayo 2 weeks ago

I’ve been to this shake shack location for at least three times and this last visit we have consistently seeing that tables are not cleaned after customers. Bathrooms are also not very sanitary especially the changing table was filthy. The food has been pretty good previously and this last visit particularly we ordered hotdog sandwich as shown in the photo. We asked different representatives twice if the hotdog can be replaced since it looked burnt and their response is that this is normal. Let me know if this looks normal to you as well.

Angie 2 months ago

No Major complaints five stars because the lady who brought the food to us was pretty awesome with a great attitude the food was ok the fries were not good at all but great customer service with the one lady the others dont acknowledge you at all even when you try to get the attention of the employees we probably will try it again

MegaMimi 2 months ago

Lovely! Ive been here once before in Virginia, and both this location and that one didn't disappoint! The food is made fresh and delicious, the atmosphere is lively, full of people chatting and food being made, but still quiet enough to hear your friends. The staff was attentive and friendly, and the restaurant was clean. Food is slightly more on the pricier side, at a little over 20 dollars for my meal here, but it was so worth it. Highly would recommend any Shake Shake location to anyone!

Diane 8 months ago

Well, the only way to order is using their tablets, and someone really needs to clean those things once in a while. Also, the information on them is not very informative. I had to ask if the iced tea was sweet or unsweet, after I got someone's attention. The restrooms are locked and the code is supposed to be on your receipt except you don't really get a receipt. I tried the number on my text message, but I couldn't get it to work. Once I did get in, I found that they are in serious need of a cleaning, and a warning should be posted that the hot water is scalding hot. Condiments for the burgers are self serve. I got three ice cubes in my iced tea, and my food was cold. In general, it wasn't a great day to eat at this restaurant. But most of the staff were friendly and helpful.

Jakeup a month ago

Genuinely terrible location, only shake shack I’ve been to where I had an issue. Perhaps this is because it’s a popular location and it was a busy weekend but they got my order wrong twice, it took an hour to get my correct food and it was cold! They don’t communicate properly and yell at customers who just want information on their food. They still managed to find time to lock the door early, preventing people from entering and getting their pickup orders. Rude staff, dirty location, wouldn’t come back here even if I was dying of hunger and it was the only option within a 300 mile radius.